Urgent, I need help

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cubbyallan

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I have had my Corvette five string for 18months and have recently had the neck serviced. When i got it back the truss rod was snaped. They want me to pay them $600 to have the whole neck replaced. Is there another way around it??? P.S I personally think its a manufactures problem because the truss rod has always been tight.
Allan
 
Doesn't sound right to me... the truss rod was unsnapped before the service... and snapped after the service... I wouldn't blame Warwick for that!

I imagine if the tech knew what he was doing, he should have spotted a problem before he got to the "snapping" bit. Don't know how the law stands... if it was in the UK I'd be down to the Citizens' Advice Bureau or the local Trading Standards!

Good luck!
 
cheers for the reply dude. it wasnt warwick that serviced it, it was a guy that does neck set-ups etc. he gave it back to me and said it seems like it was built with not enough thread on the truss rod. so i sent it off to warwick and they sent it back 4 weeks later sayin that the truss rod was snaped. now they want $600 to replace the whole neck. i dont know what to do??
Allan
 
Sounds a bit complicated now... you've probably got no way now of proving that the truss rod was snapped when it came back from the tech. Maybe a moderator will have some comments/advice
 
I thought that the trusrod itself could be replaced on newer models........... What's the serial number ?? Why did you have the neck serviced in the first place ?? And let me get this straight: the bass already went to the Warwick distributor where it was concluded that the repairs would cost 600 $ ?? Cheers.
 
Hey ThirdthumB, the serial number is C 114178 05. I had it serviced because the neck just wasn't quite right, i just wanted a better set-up because it hasn't had one since i bought it. And to your question ("the bass already went to the Warwick distributor where it was concluded that the repairs would cost 600 $ ??") - That is correct. They want me to send $600 and the old neck and then they will send out a new one. Thanks for your post.
Allan
 
I have a Thumb NT....................neck through................I sure don't hope that when my trusrod goes snap, that my bass is totally wasted..............I don't think this is the case, and neither you should have the neck swapped............but let's wait until a moderator gives you advise. :wink:
 
Very few people have problems with their trussrods. The tech who serviced your bass definitely screwed it up, and warranty doesn't cover stuff like that. Had he known what he was doing, maybe he wouldn't have snapped the trussrod. Warwick basses have a reputation of being one of the most easy to adjust instruments out there with endless possibilities to make almost any adjustment you can think of. I am truly sorry that this happened to you, and all I can say right now is "never go to that tech again".
 
odominguez said:
Very few people have problems with their trussrods. The tech who serviced your bass definitely screwed it up, and warranty doesn't cover stuff like that. Had he known what he was doing, maybe he wouldn't have snapped the trussrod. Warwick basses have a reputation of being one of the most easy to adjust instruments out there with endless possibilities to make almost any adjustment you can think of. I am truly sorry that this happened to you, and all I can say right now is "never go to that tech again".
Click to expand...

This means that cubbyallen is (most likely) NOT responsible for the damage. Apparantly, the tech damaged more than just the trusrod, so the entire neck has to be replaced. But how much does a regular trusrod swap cost Oliver ?? :?
 
The tech will never admit to any wrong doing. This was a pricey lesson however if yours is a bolt on why not just replace the neck yourself? I do feel bad that this happened and would be livid if it happened to me. You may have legal recourse if you can prove he did it.
 
ThirdthumB said:
odominguez said:
Very few people have problems with their trussrods. The tech who serviced your bass definitely screwed it up, and warranty doesn't cover stuff like that. Had he known what he was doing, maybe he wouldn't have snapped the trussrod. Warwick basses have a reputation of being one of the most easy to adjust instruments out there with endless possibilities to make almost any adjustment you can think of. I am truly sorry that this happened to you, and all I can say right now is "never go to that tech again".
Click to expand...

This means that cubbyallen is (most likely) NOT responsible for the damage. Apparantly, the tech damaged more than just the trusrod, so the entire neck has to be replaced. But how much does a regular trusrod swap cost Oliver ?? :?
Click to expand...

Not much really.
 
I assume you have never touched the trusrod before right ?? Because you brought it to the shop asking to have it checked (because you don't want to do it yourself, because you have no experience with it). The neck was fine (not perfect, but at least not broken) when you gave it to the shop, and it came back like a banana, because the trusrod is busted.........
Indeed, if a tech destroys an instrument and denies responsibility, it is up to the customer (I think) to prove that it actually is the tech's fault...........
I personally would ask what the exact reason is that the entire neck needs to be replaced according to Warwick. If, as Oliver mentioned, it is because some piece of wood was severed by force, then no way you could have done that..........It's a bit complicated for a third person like myself to give advise, because I don't have all the information..............In any case, it's 600$ we're talking about...........I hope you have things sorted out, and please let us know the outcome. Good luck. :wink:
 
There is a detailed article in thia months' Bass Player magazine on truss rod replacement. It wasn't a Warwick but it may be helpful. Doesn't seem that hard to do. Good luck.
 
gerrywarwick said:
There is a detailed article in thia months' Bass Player magazine on truss rod replacement. It wasn't a Warwick but it may be helpful. Doesn't seem that hard to do. Good luck.
Click to expand...

Unfortunately, it seems that the neck is busted too.............hence the repair cost of 600$ :(
 
worst comes to worst, sell the whole thing on the bay and mention the broken neck, pull in about $400 for it and buy a used one at about $700. so that way it only costs $300 instead of $600.
that may be too much work, though.

so if you want, you can just give it to me.
 
cubbyallan,

You say you think the truss rod was tight from when you bought the bass. I'm sure that you made that known to the service tech as part of why you were having the bass serviced.

So whether or not the tech checked to verify this, he went ahead and turned it too far anyway. Doesn't the tech have to document what the bass was in for and what he did to check and/or fix it?

Also, you say you've had the bass for 18 months, but the Warwick warranty is 24 months (2 years). If the tech can show that the neck came in with a tight truss rod that couldn't be loosened, could that qualify as a manufacturing defect, still covered under warranty?

Or is the tech challenging that you may have overtightened it to begin with, thus creating the initial service call and voiding the warranty?

This is a tough situation to be in and it breaks my heart to even think that a Warwick has been damaged this way and that a Warwick owner is in such jeopardy - it makes me sick to think, as a Warwick owner, what if that ever happens to me? With my financial situation, as with most of us, my basses are irreplacebly priceless and I can't afford to be screwed!
 
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