Truss rod cover is missing

dave2

dave2

Joined
Feb 24, 2007
Messages
254
Reaction score
0
My new Thumb NT 6 has been registered now and should be under warranty. This bass is missing its truss rod cover. Is there a way to get a replacement that says "Thumb NT" from customer service or from the shop in NY?
I am curious... the bass has its user's kit but is missing the Surface Finishing wax and the extra package of EMP strings that are included. Can I get a replacement pack of EMP for 6 string Thumb NT and a can of the wax?

Thanks in advance.

Dave
 
I will try emailing or calling the custom shop and see what they can do. Thank you
 
Hey shaft how long ago did you go through them and does she deal with replacement parts or am is she in some different department doing favors or something? Last time I checked it was someone else but I wouldn't mind going through someone else for parts.
 
StoneAje said:
Hey shaft how long ago did you go through them and does she deal with replacement parts or am is she in some different department doing favors or something? Last time I checked it was someone else but I wouldn't mind going through someone else for parts.
Click to expand...

Within the last month. I had been e-mailing with Tyler and when the e-mails stopped and I still had no package a week later, I e-mailed again and she replied saying Tyler was no longer with the company. I don't know if she is with a different department or not, but I know she hooked me up with free Fedex 2 day for my troubles.
 
Ok, great! I didn't want to say much but it seems like we have had very similar situations but mine was worse.
 
shaft311 said:
I had good luck e-mailing the custom shop in New York to get parts.

The person I was dealing with was Debbie Malave. [email protected]
Click to expand...

How long ago did u email her? I tried to submit a request for help through the website but it never seems to go through.
I will email Debbie directly.
 
dave2 said:
How long ago did u email her? I tried to submit a request for help through the website but it never seems to go through.
I will email Debbie directly.
Click to expand...

shaft311 said:
Within the last month. I had been e-mailing with Tyler and when the e-mails stopped and I still had no package a week later, I e-mailed again and she replied saying Tyler was no longer with the company. I don't know if she is with a different department or not, but I know she hooked me up with free Fedex 2 day for my troubles.
Click to expand...
 
I emailed and spoke with Debbie on the phone. She hooked me up with what I need and it should be on the way. Thanks to all here and to Debbie in NY!
 
You must log in or register to reply here.
Back
Top